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Terms and Conditions

The Organic Basket is the owner and publisher of the content in this website. Your use of this site is subject to these terms and conditions, our Privacy Policy and any other relevant laws or regulations applicable to this site. If you do not agree to these terms and conditions, please do not use this site.


  • Customer & your: refer to all persons using this site.
  • The Organic Basket, we & our: refer to the owner of the website
  • Site: refers to website (


Warrant Disclaimer

The information, products & services on this site are provided “as is” and ‘as available’ for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

The Organic Basket does not guarantee that the information, products or services in this site will be accurate, complete, accurate, correct, adequate, useful, reliable or otherwise. Product information including but not limited to description, directions, about the company, tags, nutritional info & images are for reference only.

Please read the product information carefully prior to use whether or not you have any allergies or medical conditions. We are not responsible for reactions due to the consumption of our products. Please consult your medical practitioner if you are in doubt.

The sustainable & healthy living is subjective and can be interpreted in many ways. All the information provided is made from our opinion only and it will be your own responsibility to make sure that any information, products or services offered in this site meets your specific requirements. Any information, products or services on this site is used under your sole risk, for which we will no be held liable under any circumstances.

We do not guarantee the availability of a product even if the inventory system shows that the item is “in stock” by the time of the purchase. If this is your case, we will attempt to contact you immediately to notify you about the available options: wait for item arrival prior to the delivery being sent or request for a full refund of that item.

Limitation of Liability

The Organic Basket will not be liable for any special or consequential damages as a result of the use or misuse of the information, products or services on this site or the performance of these, even if we have been advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

We do not guarantee that the use of our website by the customer will be without interruptions, timely, secure or error-free. We do not warrant that the results obtained from the use of the site will be accurate or reliable.

You agree to indemnify, defend, and hold harmless The Organic Basket, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

By accessing to out site, you agree to indemnify and hold The Organic Basket harmless from and against any claim, action, damage, cost and expense including legal fees arising from or in connection with your use of our site.

The Organic Basket reserves the right to limit the quantities, modify or discontinue a product or service without giving notice to the customer.

Pricing policy

Product prices are subject to change without notice. They are listed in Australian dollars (AUD) including GST where applicable. If a product on this site is listed with the wrong price, we reserve the right to refuse or cancel any orders with this error whether or not the order has been confirmed. If your credit card has been charged for the purchase of this product with the wrong price and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Delivery, returns & cancellation

Delivery timeframe is an estimated only and will change depending on courier service used and destination. However, we will make our best effort to deliver your order within the specified time but we cannot guarantee it will happen.

We do not guarantee the availability of a product even if the delivery system confirms that the item is available for your area by the time of the purchase. In this case, we will provide a full refund of that item.

We do not deliver to PO Boxes. Please ensure delivery address has been filled properly. We do not take responsibility for late delivery, non-delivery or additional delivery costs due to incorrect or incomplete address details provided. Any additional costs incurred as a result of inaccurate information will be pass on to the customer.

The organic Basket is not responsible for parcels in bad condition, stolen or missing (even if the tracking number states “parcel delivered”) due to delivery location (order note and/or inaccurate info) and/or order storage. The customer is fully responsible to avoid having these issues by providing the proper info and taking care after their products.

Refunds or exchanges apply if received goods are faulty or customer considers them incorrect for advertised purpose. Goods must be returned in the original packaging & condition (unopened). Please contact us within 14 days (from delivered date) in writing ( We will then advise process for product return. Return queries made after the 14 days period will not be processed.

Green points, promotions & coupon codes

Each product shows the Green Points amount awarded if the item is acquired. In the checkout section the total amount of Green Points received for that purchase will be shown as well as the year to date (YTD) available Green Points will be displayed. You can use your accumulated Green Points any time towards purchases. You will need to log into your personal account in The Organic Basket website to have access to your Green Points.

Checkout section contains a coupon code box where coupon or promo codes should be entered unless it is a site wide promotion. Only one coupon or promo code per household applies and it can only be used during the advertised timeframe and for the product or service promoted.

Coupon or promo codes can no be exchanged for cash and you must pay any balance for purchases where the amount exceeds the coupon amount. Coupon will not be valid for cancelled, returned or rejected orders. In promotions with a minimum order size required, the charges for delivery do not count towards the minimum order required. Product promo will be valid until stocks last. No back orders for the promo will be accepted.

Coupon codes cannot be transferred to another person and Internet posting is prohibited as well. Coupon or promo codes cannot be replaced if lost, stolen or deleted. Promotions do not apply to gift certificates, shipping, GST or similar services. By claiming a promotional offer or coupon code, you agree with the terms and conditions of that promotion.

The Organic Basket reserves the right to modify, suspend or cancel any coupon code, promotion or Green Points at any time and without giving any notice.

Comments & Feedback

You agree that we may at any time and without restriction edit, copy, publish, monitor, remove, distribute, translate any information (contest entries, creative ideas, suggestions, proposals, plans, materials) forward to us from the customer thru a physical (post mail) or electronic (email) via. We are not in the obligation of maintain confidentiality, pay compensation or respond to any of this information received from the customer.

Third-party link

We may include materials from third parties on our site. Third-party links in this site have separate and independent privacy policies. We have no responsibility or liability for third-party materials, products, services or websites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these third-party information or websites.

It is customer responsibility to review carefully the third-party info (policies and practices) before making a purchase. Any complain, claim, concern or question regarding third-party products should be directed to the third-party.

Intellectual Property

The reproduction of any content included in this site is not permitted. Unless authorized by The Organic Basket, you agree not to exploit any content of this site without express permission by us.


Customer usage and product purchase from The Organic Basket may be ended by us at any given time without notice. In the event of violation of any Terms & Conditions, your right to use and access this site will be terminated automatically.

Terms & Conditions Changes

The Organic Basket reserves the right to change the Terms & Conditions at any time without notice. It is the Customer responsibility to check periodically the site for current version and / or latest changes to the Terms & Conditions. The access or continued use of the site following the post of changes establishes your acceptance of those amendments.

Contacts us

The Organic Basket

2/29 Lemana Ln, Burleigh Heads, QLD 4220, Australia.

Updated: 09 November 2017

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