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These are EPS boxes, which are used for the Fruit & Veggies (F&V). They are Australian made (Flexi-foam) and provides excellent thermal insulation optimising the freshness of the F&V. EPS is inert and non-toxic and is not harmful to health during installation, use or at end of life. Furthermore, they are completely recyclable at all stages throughout its life cycle.

Help us to be a sustainable business! We reuse packaging (foam boxes and cardboards) as much as we can. If possible, keep your packaging ready to return in your next delivery.

Easy!:

  • Head to the Fruit & Vegetable section.
  • Select your preferred box size. Once you click, you will be able to check what’s in the box for the week.
  • Orders must be placed no later than Monday 11am for Tuesday delivery.
  • We will update F&V boxes content each week on the website, newsletter and social media channels.
  • If you have any preferences (e.g., substitute potatoes for more sweet potatoes) on your order, please let us know at the “Delivery Notes” at the checkout section and we will do our best to suit customer demands.
  • Keep your boxes apart so you can return it to us on your next delivery in order to keep recycling. Help us to be more sustainable!

Fruits and vegetables are delivered only to local areas (Mid Gold Coast QLD to Northern Rivers NSW / Refer to postcodes below) to support the sustainability principle and guarantee the freshness.

Fruit and Vegetables Organic Box Delivery Postcodes

Easy!. Just follow these steps:

  • Login into your account by heading to the right upper corner of the website homepage and pressing the “log in” button:

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  • Go to your Dashboard section located in the right upper corner of the website homepage once you are logged in:

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  • Press “edit your password and account details” green highlighted paragraph:

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  • Edit the required details and press “save changes” button:

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We offer two payment options to purchase from us:

  • Direct bank transfer: Make your payment directly into our bank account. Order number will be used as the payment reference. Bank details and order number will be found within the “Order Received” email supplied to customer. Order won’t be shipped until the funds have cleared in our account.
  • Debit/Credit cards (Mastercard, Visa, Amex & Discover): payments are securely processed through Stripe. Your card details never hit our server and we use a Comodo SSL Certificate to protect customer transactions with the highest possible levels of security; 2048 bit signatures and up to 256 encryption.

Not at all. We give you the freedom to purchase from The Organic Basket either as a guest or as a registered customer. At the end of the day, we just want to share our passion and help people make better decisions when it comes to food & products by offering the best sustainable & healthy choices. However, we do like long term relationships!. This is why we are committed to improve on a continuous basis your shopping experience.

We encourage you to take your time and check our website before making a purchase to get familiar with our concept and understand the “why” of this business. Moreover, if you want to get in contact with us (yes, we have a face!), please do not hesitate!. We would love to hear from you.

We have worked really hard to optimise the order process and make it as easy, clear & accurate as possible. Once you have placed your order with us:

  • You will receive an instant email confirmation with the heading “Order Received”, which contains all the order details.
  • Once the order has been processed (24-48hrs) and ready to pick up by courier associate or customer, an email with the heading “Order Completed” will be supplied. This email will contain:
    • Order details
    • Invoice
    • Instructions for local pickup or delivery tracking
  • You can contact us anytime to check your order status. We will be more than happy to assist you.

Our aim is to improve on a continuous basis your shopping experience. If you have any thoughts or queries, please do not hesitate to contact us.

Very simple. You will receive an instant email confirmation with the heading “Order Received” once the order has been placed.

There are a couple of scenarios in this case:

  • If your order contain Fruit and vegetables, the cutoff time would be 11am each Monday for Tue – Wed delivery.
  • If you are buying only not perishable items, order can be placed anytime.

Note: The shipping calculator at the checkout section will provide the cost & estimated delivery timeframe of your order. However, if you want to know these shipping details (cost & time) beforehand, you can refer to the delivery & return section.

Everywhere in Australia!! (excepting perishable items). Please refer to the local & national maps and the delivery info table below:

 Delivery Maps (Local & National)

Local Delivery

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National Delivery

National Delivery

Delivery Info table

Delivery INfo table

*** <: Orders up to

** Estimated working days after dispatch from warehouse. Shipping calculator tool at the check out section will provide a more accurate expected delivery timeframe.

*>$: Orders more than. GST included amounts.

Please refer to the delivery & returns for further details. Otherwise, you can contact us anytime. We will be more than happy to assist you!.

Don’t panic!!. Just keep typing your address until it is showed within the options below. Sometimes the address finder engine needs more info in order to narrow and display the address requested. Otherwise, please get in contact with us and we will be more than happy to assist you.

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We know how hard is to trust an online businesses on these days. This is why our customers security is a priority to us. The Organic Basket is a secure website which uses a Comodo SSL Certificate to protect customer transactions with the highest possible levels of security; 2048 bit signatures and up to 256 encryption.

SSL COmodo pop up

Please feel free to check additional info regarding this SSL Certificate at the Comodo Secure logo at the bottom of our website.

We believe in the possibility of reducing our carbon footprints to fingerprints by being more responsible in a sustainable way:

  • We work with a great network of local farmers (Byron Shire area) that offers only seasonal, fresh, local, chemical & GMO free, natural & organic fruit and vegetables.
  • More than 75% of our whole range of brands are Australian owned businesses that are based and make their product in Australia. This is why we offer the “Made in” filter within our website so you can choose if you want only Australian made products.
  • All the brands within our website have a highly sustainable business approach. We invite you to check the “The Company” tab on each product detail to discover the amazing histories behind these brands.
  • We support “Fair Trade“, which is a big worldwide movement focus in stable prices, decent working conditions and the empowerment of farmers and workers around the world.
  • We use biodegradable void fill, frozen water bottles instead of gel packs to keep the freshness of perishables and two types of “earth-friendly” boxes:
    • Second hand recyclable carton boxes.
    • Flexi-foam EPS boxes for the Fruit & Veggies (F&V). These boxes are Australian made and provides excellent thermal insulation optimising the freshness of the F&V. EPS is inert and non-toxic and is not harmful to health during installation, use or at end of life. Furthermore, they are completely recyclable at all stages throughout its life cycle. Our lovely frequent customers keep the empty boxes handy in order to exchange it for the new ones on their next delivery. This is what we call sustainable customers!

If you have further questions about sustainability, please contact us. We love to talk about this!!

Yes you can!. If you live close to us (brown or lime area), all you need to do is tick the “Local Pickup” option in the checkout section. Once you have received the “Order Completed” email from us you will need to contact us (via phone or email) to organise the collection of your goods. Order pickup will be from our warehouse (Burleigh Heads) or our office (Palm Beach).

Perishables like Fruits and vegetables are delivered only to local areas (Mid Gold Coast QLD to Northern Rivers NSW) to support the sustainability principle and guarantee the freshness.

Perishables are delivered every Tuesday to the following postcodes:

Fruit and Vegetables Organic Box Delivery Postcodes

Each perishable product detail has a Perishables Postcode Finder located next to the product photo:

Check whether final

Please enter postcode in this section to check whether you are within the perishables delivery area. You will need to verify this only once, the answer (yes or no) will be recored within the system.

Perishables postcode finder YES

Perishables postcode finder NO

If you live in a regional / rural area that doesn’t show in the Perishables Postcode Finder but seems to be included in the local Map, please get in contact with us so we can double check. Third party couriers make changes to regional / rural routes from time to time. You might be within the Perishables delivery area!!

*Please refer to delivery & returns for further shipping details.

It is living the way that nature intended:

  • Cruelty free
  • Pasture fed
  • Free range
  • Socially responsible
  • Sustainable approach
  • Biodiversity friendly
  • Grown & processed without:
    • Synthetic pesticides, fungicides & herbicides
    • Petroleum-based fertilisers
    • Artificial chemicals
    • Genetic modification (GMO) or irradiation
    • Antibiotics & artificial hormones

Yes! You can! (How good is that?). As long as your shipping address is within the perishables delivery area you can fill your box with any products you want. Please refer to the delivery & returns section to verify this.

We offer an advance delivery system with a shipping calculator tool, which provides in real time the delivery cost and timeframe at the checkout section. However, we do offer free shipping to all the areas!!. Refer to the table below.

Delivery INfo table

*** <: Orders up to

** Estimated working days after dispatch from warehouse. Shipping calculator tool at the check out section will provide a more accurate expected delivery timeframe.

*>$: Orders more than. GST included amounts.

Please refer to delivery & returns for further shipping details.

If your order has not arrived after 2 business days from the estimated delivery date, please get in touch with us ASAP through the contact us section or at info@theorganicbasket.com.au. We will be more than happy to help you.

We have worked really hard to optimise the order process and make it as easy, clear & accurate as possible. You will be informed all the way (in real time) from our warehouse to your place about the status of your order by the responsible delivery body. Once you have placed your order with us:

  • You will receive an instant email confirmation with the heading “Order Received”, which contains all the order details.
  • Once the order has been processed (24-48hrs) and ready to pick up by courier associate or customer, an email with the heading “Order Completed” will be supplied. This email will contain:
    • Order details
    • Invoice
    • Delivery tracking number and/or link
  • You can contact us anytime to check your order status. We will be more than happy to assist you.

Our aim is to improve on a continuous basis your shopping experience. If you have any thoughts or queries, please do not hesitate to contact us.

  •  All these steps can be checked from your desktop computer, tablet or smartphone!!. How good is that?

We do our best to process and deliver your goods as fast as we can!! Our Shipping calculator tool in the checkout section provides in real time the delivery cost and timeframe of your order. Below is the Delivery Info Table for a general guide.

Delivery INfo table

*** <: Orders up to

** Estimated working days after dispatch from warehouse. Shipping calculator tool at the check out section will provide a more accurate expected delivery timeframe.

*>$: Orders more than. GST included amounts.

*Please refer to delivery & returns for further shipping details.

Yes you can!!. We do offer free shipping to all the areas!!. Refer to the table below.

Delivery INfo table

*** <: Orders up to

** Estimated working days after dispatch from warehouse. Shipping calculator tool at the check out section will provide a more accurate expected delivery timeframe.

*>$: Orders more than. GST included amounts.

Please refer to delivery & returns for further shipping details.

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